Vickers & Co. Solicitors

Welcome

The Firm

Partners

Offices

Our Policy

On Discrimination:

We have adopted the Law Society's policy on discrimination (see the www.guide-on-line.lawsociety.org.uk). We do not discriminate against clients, staff, or anyone else, on any grounds whether it be:

Race
Gender
Religion
Physical or Mental disability
Age
Sexual Orientation
Political Opinion
Literacy and Language ability
or otherwise

On Complaints:

We very much hope you will be more than satisfied with the service we provide.

If for any reason you are not you should first speak or write to the person dealing with your case. Every matter is supervised by one of our Partners. If after speaking to the person dealing with your case you are still not satisfied please speak or write to the partner.

The partner will do their best to see that you are seen quickly and courteously. If exceptionally you are still not satisfied an appointment can be made for you to see our Consultant, retired Deputy District Judge Lesley Vickers.

At any time you are free to approach the Office for the Supervision of Solicitors. Their address and telephone number are

Victoria Court
8 Dormer Place
Leamington Spa
CV32 5AE
01926 822007/822008

A leaflet published by the OSS can be sent to you on request.

The handling of complaints about lawyers in England and Wales is overseen by the Legal Services Ombudsman (see www.olso.org).

On Confidentiality:

Like all solicitors we are bound by the Law Society's rules. These require confidentiality in all dealings with clients. This means we may not tell any outsider your instructions to us or our advice to you unless you agree. There are some rare exceptions. They are if:

We are ordered to do so by a Court
It would prevent significant harm to a child.
It would prevent a crime likely to result in serious bodily harm.
It would prevent an act of terrorism.
You try to involve us in a criminal activity.

Even in these cases the decision must be taken by one of our partners. For further information see the www.guide-on-line.lawsociety.org.uk.

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